Top College News Subscribe to the Newsletter

Ohio State's Luke Fickell, wife 'feel terrible' about fired Columbus pizza driver

maks.1@osu.edu

Published: Friday, October 12, 2012

Updated: Friday, October 12, 2012 17:10

fickell

Lantern file photo

OSU co-defensive coordinator and linebackers coach Luke Fickell.

For Ohio State football, first there was “Tattoo Gate” in 2010.

Just weeks ago after the Buckeyes’ 17-16 win against Michigan State in East Lansing, Mich. came “Tape Gate” after Spartans officials said OSU sent them altered game footage before the Sept. 29 contest.

Now, or so it seems, there’s “Pizza Gate” after a 25-year-old Columbus State college student was let go from his job at Iacono’s Pizza in Shawnee Hills, Ohio, after joking with OSU co-defensive coordinator and linebackers coach Luke Fickell’s wife, Amy, that the Buckeyes’ defense needed to “improve” their defense.

The student, who asked Columbus affiliate Fox 28 not to be named, said he was fired after Amy Fickell called his boss Trent Iacono to file a complaint.

“I was like, you know, we should really improve on our tackling because it’s just really bad right now,” the student told Fox 28.

Iacono, though, told The Lantern that isn’t the case and that no one from the Fickell family called him to place a complaint.

Rather, he said, another employee at the restaurant overheard the exchange and notified Iacono about it.

“We can’t talk to customers that way,” he told The Lantern.

Iacono said he called to apologize to the Fickells and ask them what happened, "like any business owner would."

"We're here to provide a service not a commentary," he said.

He confirmed he terminated the employee and said the student was unaware that he was the one who called the Fickells, not the other way around.

"He's caught in a pickle because he didn't have his facts straight," Iacono said.

Similarly, OSU athletics spokesman Jerry Emig said in an email that all the Fickell family did was “order the pizza.”

Emig outlined “a slight (or a flippant remark or an inappropriate comment) was made by an employee of a retail establishment to Mrs. Fickell.”

The Fickells, Emig said in the email, “DID NOT call the manager to complain” but rather the manager “found out about the incident (presumably from someone at the restaurant).”

He said the manager called the Fickells to ask what the employee said and they told him what happened.

“(The Fickells) did not place a call to complain,” Emig said, “they also did not ask that anyone be fired. In fact, they feel terrible that this person lost his job.”

While Iacono said the Fickells regularly order pizza from his establishment, he does not personally know the family.

 

Recommended: Articles that may interest you

23 comments

AL
Sun Jan 20 2013 20:48
Emig's official response, assuming it's a proper communication, reveals that the Fickells were in fact offended by the employees comments. Read it closely: "a slight (or a flippant remark or an inappropriate comment) was made by an employee of a retail establishment to Mrs. Fickell." You don't give details of such an occurrence to the owner (one that called you nonetheless), and figure that nothing is going to happen to the employee. An alternative scenario might be that the employee was already on thin ice and Lacono encouraged the Fickells to describe the situation. If he really did get ratted out by a co-worker, it could mean that he was already disliked. Either way - losing a pizza delivery job isn't exactly the end of the world.
Anonymous
Fri Jan 11 2013 02:08
I don't know Luke or Amy Fickel. But I would imagine that both of them just politely glaze over, reply with a few nice words, and then forget the comments made by the thousands of OSU fans who randomly approach them with "Joe Public Coaching Tips." I doubt they really care either way what people tell them. I can't imagine that Amy gets home from Kroger and says "hey Luke! the bag boy at Kroger thinks you should change something for this week's game!"
Doctor Sahn
Mon Jan 7 2013 08:50
They did this man a favor. If he knows so much about defensive schemes and tackling, this will give him the opportunity to pursue that passion. Once he makes it, he can thanks the Fickell family for giving him the push he needed to succeed.

Seriously though, he is spot on about the tackling though.

Anonymous
Mon Jan 7 2013 07:43
If they really felt terrible, they'd ask Lacono to give the young man his job back with a lecture about being more careful in the future. If they really cared to begin with, when they were called (and they obviously knew the young man was in trouble at that point) they would have said there was no problem with the delivery guy. Lacono is obviously the kind of boss nobody deserves to work for.
Jim Amber
Wed Nov 14 2012 12:57
heres to you Mr. Iacono.... I find your reaction of firing the Pizza employee over reactive and in synch with the fearful political correctness and thin skinned weasel nature of todays society.- So I now fire you... I will no longer
buy your pizzas. How's that work for you Iacona.
Anonymous
Fri Nov 9 2012 14:25
The right to free speech does not mean that there aren't consequences for saying something rude to a customer. The owner is well within his rights to fire an employee that does not perform to standard.
What if someone threatened the President of the US? That person is sure to be visited by the Secret Service. There are consequences to acting like a moron.
Anonymous
Fri Nov 2 2012 09:50
Whatever happened to giving someone a warning and a second chance. What happened to free speech. Sure, the owner could consider it rude to joke with the customer, but let him know and ask him not to do it again before firing him. Sheesh, we give criminals second chances but not a kid at the pizza place. Boooooo
Anonymous
Wed Oct 31 2012 11:34
My mother used to say "If you can't say something positive, don't say it at all"--that goes for the pizza driver, and all those negative posts relating to this incident. Why does every one feel they have the right to judge someone's actions or words when they have no first hand knowledge of what happened?? Grow up!!!!
Anonymous
Sat Oct 27 2012 14:11
I care about stories like this because it shows the sad insecurity of some people. Why couldnt that stuck up broad just keep it to herself ?? I dont think Luke's ego is that fragile and if so he needs to grow a pair. How about this manager firing the guy because he made a comment ?? Why is it a negative comment and not the truth Ohio State's defense does suck this year. I hope this kid gets a huge raise and a management position at Pizza Hut for speaking his mind !!!!!
Anonymous
Tue Oct 23 2012 12:25
I feel like this is a non-story. Kid is rude to customer. Kid gets fired. It's not your job to tell customer's how to do their job, much less their wife.
Papa John
Tue Oct 23 2012 06:05
The fired Michigan Grad will find another pizza route
Anonymous
Sun Oct 21 2012 17:20
Ross is the only person who has good input on here. I see the Fickell's and Iacono's as doing nothing wrong. What if you we're struggling at work and you want to try to relax so you go to a fancy restaurant with your wife and the waiter comes up to you and brings up to you and your wife how you completely blew you presentation or whatever. What kind of moron would do that?
What if you own a business, especially a business that is cut throat, and you hire this jerk off who offends customers and they don't want to came back? Iacono was lucky to find out! How many other customers could this idiot have offended that have just decided to order pizza somewhere else because of comments he could have made to them.
I've been plenty of places where poor or rude employees are kept by the management because they don't want to hire and train someone else.
The only reason this story went public is because the idiot who couldn't keep his mouth shut, couldn't keep his mouth shut and told Fox 28. I've seen these types before, wise ass who thinks the world is against him.
Good job Iacono's. I will order one of your overpriced pizzas now.
Anonymous
Sat Oct 20 2012 15:11
I will not order another pizza from them again. How awful - and the superior Fickells....how awful you are too!
Anonymous
Tue Oct 16 2012 21:16
If Mrs. Fickell feels so "terrible," then why doesn't she or Luke call Mr. Iacono and ask him to give the kid his job back? It appears that Mr. iacono is trying to suck up to the Fickells and OSU. Mrs. Fickell is just like Mr. Iacono..... nobody's who think they are something important. I feel sorry for her and her superiority complex.
Anonymous
Tue Oct 16 2012 15:01
Ohio States defense is God Awful. And the next person to get fired over it is the poor bartender who get's liquored up and complains about it - too loudly. Great job Iacono's, you're a real pillar of the community. Ross......save that non-sense.
Ross
Mon Oct 15 2012 10:38
Whenever a customer patronizes an establishment, they must be treated as one would expect to be treated whenever one patronizes an establishment themselves. Even if a customer becomes "difficult", it is the duty of the person performing the service or manager in charge to diffuse the situation without incident whenever possible. Mrs. Fickell only called to order dinner and faced an indiscrete employee making a negative comment to her about how the players coached by her husband should improve their on field play. There is no place for negative commentary to a customer when they are asking you to perform a service which you are paid to do. Especially when the patron is someone you do not know on a personal level. Nothing personal here, it is strictly business. This pizza delivery driver claims he did not know the Fickell's on a personal level and was only "joking around" when he made his comment. He clearly violated a common policy in the service industry. Perform the service one is being asked to do without commentary. If he could not help himself and felt he just had to make a negative comment to a patron, then he should be reprimanded.
Anonymous
Sun Oct 14 2012 23:15
Stupid stories like this are what the internet is for. I pizza owner fired an employee for having a personality.
Sean S.
Sun Oct 14 2012 12:23
You flat out fire a guy over THIS? Go to hell, Iacono's, and the lousy backstabbing co-worker snitch, too. I'll never buy your crappy overpriced pizza again.
Anonymous
Sun Oct 14 2012 09:55
Boycott Iacono's. $700,000 salary as a public employee, and he can't take some "commentary"??
Anonymous
Sat Oct 13 2012 20:32
Fickell and Einhorn... Einhorn and fickell

Did the kid who got fired deliver the pizza laces out.





log out